Nottingham and Nottinghamshire CCG


Hospital Appointment Guidance

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PLEASE NOTE - The content on this web page was accurate when published at 16:25 on 28.07.20.
We will endeavour to update this information as regularly as possible in line with new national and local guidance and advice issued.

To request this information in another language or format please contact the Engagement Team at: nnestccg.engaged@nhs.net or call or text 07835 360071. If texting or leaving a message please provide your contact details and a member of the team will get back to you.

Nottingham University Hospitals and Sherwood Forest Hospitals

Do I need to go the hospital for my appointment?
Unless we have asked you to come into the hospital to see your clinician in person, all outpatient appointments are being replaced by telephone or video consultations. It is critically important that we have the correct mobile telephone number for you.
If you need to update your contact details with Sherwood Forest Hospitals email sfh-tr.outpatient.booking@nhs.net or call 01623 672383.

To update your details with Nottingham University Hospitals, please call 01623 672383.

If you are asked to come in for an appointment please come alone unless you require a carer to be with you.

How will my telephone appointment work?
Your doctor will aim to call you within 30 minutes either side of your scheduled appointment time. If you miss the telephone call, or are not able to answer, your doctor will review your notes, write a letter to you and your GP and make follow up arrangements as necessary.

How does a video appointment work?
Some services are now offering video consultations.
How your video consultation works will depend on whether your video appointment is with Sherwood Forest Hospitals or Nottingham University Hospitals.
The short guide below will help you prepare for your video consultation.

Sherwood Forest Hospitals:
You will use software called Attend Anywhere, which works as a video call on a smartphone or laptop, similar to Skype and FaceTime. Further details of how to access your video consultation portal will be issued to you. You may find this video helpful.

Nottingham University Hospitals:
Video consultations are an easy way for you to have your appointment with your care team, without the need for you to travel to the hospital. This can save you time, money, and the difficulty of getting to the hospital.

NUH have partnered with DrDoctor to deliver this service to you. You will receive a text message with your secure video appointment link prior to your appointment. Further information on video consultations at NUH, including FAQs, an introductory video and a leaflet explaining the process, can be found on the NUH website.

DO NOT WORRY; our doctors are learning about how to use this technology too! We are on your side, and we really appreciate you taking these steps, even if this is doing something new and different for you! We understand that you may not have made a video call before, but there is nothing to worry about.

If you do not have a phone capable of making a video call, please do consider if you have a relative or a close friend who would be able to assist. We do not have to do the video call on your own phone. We can also try and do the appointment via your laptop or personal computer if they have a webcam.

I have been advised that I need to go to the hospital for my appointment – how can I prepare?
We will do all that we can to ensure that your consultation is done in the shortest possible time.

To support us to maintain social distancing for the safety of our patients and staff please come alone to your appointment and arrive no more than 5 minutes beforehand. One person can accompany a patient under the age of 18, patients with dementia or those at the end of life, or those who require assistance.

On arrival into the hospital department, please use the hand gel provided and wash your hands regularly throughout your visit including before having anything to eat or drink, and after using the toilet.

You will also be required to wear a face mask OR face covering at all times whilst you are in the hospital. This includes a scarf or bandana that ties behind the head. There is guidance online on how to make a face covering at home.

Walk on the left hand side of the corridors, give way to others and comply with the maximum numbers displayed on the lifts. Please observe all signage at our hospital entrances and throughout our hospitals.

What type of face covering do I need to wear?
Face coverings can be cloth and/or homemade, this includes a scarf or bandana that ties behind the head. Advice on how to wear and make face coverings can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

What social distancing guidance is in place at the hospital?
Please observe all signage at our hospital entrances and throughout our hospitals.

On entry into the hospital please observe any one way systems in place, keep to the left of corridors, and observe the maximum occupancy signs displayed in lifts.

Please wear a face mask OR face covering at all times inside our hospitals.

Please use the hand gel provided on arrival into the department and wash your hands regularly throughout your visit including before having anything to eat or drink, and after using the toilet.

Will doctor and/or nurses wear a face covering?
Yes. All doctors and nurses will wear surgical face masks to protect themselves and you. You may also see your doctor or nurse in full personal protective equipment. This is nothing to worry about and is to help further protect our doctors and nurses as they continue to see patients and provide care.

Do I need to have a swab before my appointment?
Some tests will require you to have nose and throat swabs taken 48 hours prior to your attendance. If this is the case you will be provided with instructions for where to go and what you need to do.
No test is 100% sensitive, but if your test is negative it reduces the risk that you may be infected. If your result is positive, your clinician will determine the next steps in relation to your care.

Can I bring someone with me to my appointment?
Please come alone to your appointment so we can maintain social distancing for the safety of our patients and staff. One person can accompany a patient under the age of 18, patients with dementia or those at the end of life, or those who require assistance.

Where can I park at the hospital?
Patients should make their own arrangements and are reminded that parking is limited at our hospitals. A limited number of Blue Badge parking spaces are available at both sites.
See the Nottingham University Hospitals website for further details: https://www.nuh.nhs.uk/travel-by-car-and-parking-city
At Sherwood Forest Hospitals please follow signs for visitor parking. More details about our car parking can be found here: https://www.sfh-tr.nhs.uk/for-patients-visitors/car-parking

How do I get to the hospital for my appointment via public transport?
If you wish to use public transport:
• The Park and Ride sites at Queen’s Drive and Wilkinson Street are serviced by the Medilink bus which links the QMC and City Hospital.
• The hospitals are also on regular bus routes.
• The tram stops at QMC. You can use the tram if you are coming from the city centre. Other areas along the tram routes include Beeston, Chilwell, Hucknall and Hyson Green.
• You can plan your journey to King’s Mill Hospital, Newark Hospital or Mansfield Community Hospital by using the Traveline service here – https://www.traveline.info/

You can find out more information about getting to our hospitals (including maps) below:
Nottingham University Hospitals – https://www.nuh.nhs.uk/patientsgetting-here

Sherwood Forest Hospitals – https://www.sfh-tr.nhs.uk/for-patients-visitors/find-us/

What should I do if I develop symptoms?
If prior to your appointment, you develop symptoms of coronavirus including a high temperature and/or a new continuous cough and/or or a loss or change to your sense of smell or taste, please do not attend your appointment. You need to self-isolate at home to stop the spread of the virus. This means you must not leave your home. More guidance on self-isolating is available on the NHS website.

Please seek advice from 111 online coronavirus service. You can also book a test to see if you have coronavirus. Drive through test centres are operating, you or someone you live with must have a car to get to a regional test centre. If you do not have a car, you may be able to request a home testing kit. If you do not have access to the internet, please call NHS 111.

I have a symptom I am worried about which is not linked to coronavirus, should I go to hospital?
If you have a medical concern you are worried about, please call your GP practice or visit NHS 111 online. If you do not have access to the internet, please call NHS 111.

In an emergency, call 999.